Frequently Asked Questions

Facts and Questions          This Online Store is Shopify Secure

1) How do I make a Purchase ?

From the Product (s) Page simply Choose from the Options Available. selections, Select a Quantity and then the Click on the Add to Cart Button. Your item (s) will be Automatically Added to your Shopping Cart.  

  View shopping Cart   A Shopping Cart Icon will appear and you can View and Adjust the item (s) in your cart at anytime by clicking on the Shopping Cart. YOU CAN ALSO VIEW YOUR SHOPPING CART at ANYTIME on ANY PAGE from the TOP RIGHT CORNER. You will be able to View or Adjust the items in your Shopping Cart.

2) How to Pay ?  All Major Credit Cards are Accepted using PAYPAL. NO Paypal is Account is Needed.All Major Credit Cards and Paypal


How do I make a Purchase

3 ) How do I know my Payment is Secure? Your payment is Secure with us because Shopify is Secured and PCI Compliant.  

Shopify secure badge      (Click here) for More Information)

 

 4) How do I know my Order was received ?

You will be Assigned an Order Number once your Payment has been completed. A Order Confirmation is sent Automatically to the Email you provided us during Checkout. Once you have Completed your order you will Automatically receive this Email.

5) Can I Track my Order ?

YES. Emails are sent to you automatically during the processing with updates with the status of your Order. However, if you should have any Questions, Please call us at: (973) 374-0448 (or) by Email to: custserv@treasuresmade.com

6) What happens if I do not Complete my Order ? 

An Abandoned Cart Email is sent Automatically when you do not complete payment from your shopping cart or when you leave item (s) in your shopping cart without making a payment.   

7) What's the benefit of signing up as Customer ?

Checkout will be easier on future purchases by logging in and we will keep you posted by email with our future news updates. We send out Newsletters Bi-Monthly.  

8.) On future purchases where can I login if I'm a Customer Already?

During Checkout you will see a Already a Customer Link (click on it and Login).

9.) Can I checkout without becoming a Customer?

YES ! You can use the checkout using the Guest option.

10.) When will my Item (s) Ship ?

Each product has it's own shipping time, however most items usually ship in 3-4 Days, some sooner. Personalized Item (s) have various processing and shipping times which are indicated with each personalized product description,.

When your Order Ships you will be emailed of the Date along with the Tracking Number.

11.) Which carrier (s) do you use for Shipping ? We mostly use the United States Postal Service, but there are times when we use FedEx and UPS as well. 

12.) What are your Shipping Rates ?

(Go to our Shipping Rates to View)

13.) How will I know that my order is being Processed ?

 At TreasuresMadeJustBecause, we try to keep everything as efficient as possible. You will automatically receive a Order Number at the time of Purchase. 

14.) Can I cancel my Order after a Purchase is made ?

No. Cancellations are only allowed if for some reason we cannot fulfill your order. You will be notified immediately and a Full Refund will be issued.

15.) How are Refunds issued ?

Refund Policy

 (Click Here to View Our Refund Policy)

 

Please view our Refund and Return Policies

100% Customer Satisfaction Guaranteed

 16.) Can I return item (s) if I'm not satisfied ? Yes we have a 100% Guarantee Policy. A REFUND WILL BE ISSUED to YOU MINUS SHIPPING CHARGES, Once WE RECEIVE the Returned ITEM (S) Back

      

17) How do I return the Item (s) to Treasures Made Just Because ?

Call us or Email us for Instructions. 

Please, view our Return Policy    

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